Account Manager

About the Role At Flex PH, we are looking for a dedicated and passionate Account Manager to join our growing team in the hospitality sector. In this pivotal role, you will be the vital link between our clients and the exceptional talents we connect from the Philippines. You will play a crucial part in ensuring client satisfaction, managing expectations, and maintaining strong relationships that foster long-term partnerships. Your day-to-day will involve collaborating closely with clients to understand their needs, providing tailored solutions, and ensuring that our Filipino talents are equipped to deliver outstanding results. By leveraging your expertise in account management and your understanding of the hospitality industry, you'll help us create meaningful connections that drive success for both our clients and our talents. This is an exciting opportunity to make a significant impact in a small, dynamic team where your contributions are valued and recognized. What You'll Do • Manage client accounts and serve as a primary point of contact • Build relationships, drive retention, repeat bookings, and revenue • Identify upselling and cross-selling opportunities • Prepare customized accommodation solutions and proposals • Coordinate with Sales, Reservations, Revenue, and Operations teams • Manage client activities and records through HubSpot CRM • Track account performance and follow up on opportunities • Address client concerns and help deliver an excellent customer experience What We're Looking For - Availability to work during US hours to align with client schedules. • 3+ years in Account Management, Customer Success, Hospitality, Sales, or related fields • Strong client relationship and communication skills • Experience with corporate clients or hospitality is a plus • CRM experience — HubSpot preferred • Strong organization, follow-up, negotiation, and commercial awareness • Fluent English • Self-motivated and comfortable working remotely Why Join Flex PH? Joining Flex PH means becoming part of a tight-knit team that values innovation, collaboration, and personal growth. As a small but mighty company, we believe in empowering our employees to take ownership of their roles and contribute to our mission of connecting Filipino talents with global opportunities. You will enjoy a competitive compensation package and the chance to work in a flexible, remote environment that supports work-life balance. At Flex PH, we foster a culture of continuous learning and development. You’ll have access to resources that will allow you to enhance your skills and advance your career in account management and beyond. Be part of a company that is making a real difference for both clients and talents, and where your efforts will directly impact our success. How to Apply If you’re ready to make a meaningful contribution in a vibrant, remote working environment, we’d love to hear from you! Please submit your application, including your resume and a brief cover letter, detailing why you would be the perfect fit for the Account Manager position at Flex PH. Join us in connecting talents with opportunities around the globe!