Help center
Search our answers, or open a ticket and a person from our team will reply.
How do I verify my ID?
Open Verify ID, choose your document type, then add a photo of your ID and a selfie holding it. You can take the photos with your camera or upload ones you already have.
Our team reviews submissions, usually within 24 to 48 hours, and emails you the result. If your ID is not accepted you will see the reason and can upload new photos.
Go to Verify IDHow do I apply to a job?
Browse jobs, open one that fits you and press Apply. You need a completed profile and a verified ID before you can apply.
Applying is always free. After you apply, the job shows in My Applications.
Browse jobsWhat do the application statuses mean?
Applied: Your application was sent. The employer has not made a decision yet.
Shortlisted: The employer shortlisted you. They may message you or unlock your contact details.
Not selected: The employer chose other candidates for this role.
View my applicationsHow do I improve my profile score?
Your profile score (0 to 100) measures how complete and verified your profile is. It is not a review from employers.
Add a profile photo, a bio, your city and phone, at least 5 skills, 2 or more work experiences, and verify your ID. Your dashboard shows exactly which items are missing.
Edit my profileDo I have to pay anything?
No. PinoyMatch is free for workers. You never pay to create a profile, apply or get hired.
If anyone asks you to pay a fee for a job, training or equipment, do not pay. Report it to us with a support ticket.
How do employers contact me?
Employers can message you on PinoyMatch, and some unlock your contact details. Your phone, WhatsApp and email are only shown to employers who unlock your profile.
Keep conversations on PinoyMatch until you trust the employer, and never share passwords or bank logins.
Open messagesHow do I manage email and SMS notifications?
Turn email notifications on or off in Account settings. SMS alerts have their own page, where you can confirm your number or stop texts at any time.
Account settingsHow do I change my email or password?
Go to Account settings. To change your email, enter your current password; we send a confirmation link to the new address and switch only after you confirm.
Forgot your password? Use "Forgot password" on the login page. You can also delete your account from Account settings.
Account settingsHow do I post a job?
From your employer dashboard choose Post a job, fill in the title, description, pay and hours, then publish. Workers can apply as soon as it is live.
Post a jobHow do I contact a worker?
Message workers directly from their profile, or unlock their contact details using your plan’s unlocks or a single paid unlock.
See plans and pricingBilling and subscriptions
Manage or cancel your plan from Subscription in your employer account. Payments are processed securely by Stripe.
For refunds or invoice questions, open a support ticket and include the email on your account.
Manage subscription