Dan August Dalimot

I have over 20 years of experience in the BPO industry, with a strong background in operations, workforce management, and real-time command center operations.

I started my career as a frontline agent and progressed into leadership and support roles, including Team Leader, Operations Supervisor, Scheduler, and Command Center Analyst. In my most recent Command Center role at Citi, I monitored real-time performance, analyzed service levels and staffing conditions, identified operational risks, and collaborated with Operations, Scheduling, and Capacity Planning teams to maintain service delivery.

My key strengths are real-time monitoring, data analysis, problem-solving, stakeholder coordination, and making timely recommendations based on operational performance.

At this stage of my career, I want to leverage my experience in a more challenging role where I can contribute my expertise, continue learning, and help the organization achieve its operational goals.