Charlie Canson

A remote professional with 8+ years owning customer relationships and 4+ years in a managed-service role acting as the day-to-day project manager for enterprise SaaS accounts. I work where customer success meets operations: translating client objectives into platform configuration, surfacing risk before it becomes churn, and building the SOPs, playbooks and QA checklists that let a small team support many accounts consistently. Hands-on with AI and automation, and I have built three working automation tools (Google Sheets + Apps Script + OpenAI API), including one that generates structured onboarding plans. Fluent in Asana, Monday.com, Google Workspace and Slack for pipeline and workflow management and worked on a few CRM platforms before. Strong async written communication, fully remote-proven.