Cylk Kaileen Ocampo

I am a hardworking and reliable professional with experience in online education, customer support, quality assurance, HR, recruitment, operations, and e-commerce. I have worked as an online ESL teacher and Head of Teachers, where I managed teachers, checked and improved work quality, created rules and guidelines, handled onboarding and training, and helped solve daily concerns. I also have experience managing e-commerce operations, including product listings, customer service, order-related tasks, marketing, and working with platforms such as Shopee, Lazada, and TikTok Shop.

I am comfortable communicating with customers, teachers, clients, and team members through chat, email, and online platforms. I have experience reviewing information, checking details, following guidelines, handling complaints and concerns, keeping records, and making sure tasks are completed correctly. I am also familiar with tools such as Google Sheets, Google Docs, Zoom, Google Meet, Microsoft Teams, Canva, and other online systems.

I am organized, detail-oriented, patient, and comfortable working independently. I can learn new tools and systems quickly and am always willing to learn according to the company's processes. I am looking for a long-term remote opportunity where I can use my experience in customer support, quality assurance, moderation, operations, e-commerce, and administration while continuing to develop new skills.