Marry Joy Dela Rosa

I am a healthcare customer service and medical billing professional with experience in insurance verification, claims processing, and patient account support. I have worked with tools such as Salesforce and Electric Billing Center (EBC) for account research, documentation, and claim management.

My experience includes filing insurance claims, providing claim status updates, explaining EOBs, balances, deductibles, co-pays, and billing statements to patients in a clear and professional manner. I have also handled payment arrangements, billing corrections, account adjustments, charity discounts, and timely filing adjustments while ensuring accuracy and compliance.

I am well-versed in HIPAA compliance and consistently safeguard Protected Health Information (PHI) during all customer interactions. I have coordinated with insurance providers to resolve claim and billing issues, initiated investigations such as coding reviews, and escalated complex cases when necessary.

With strong attention to detail, communication skills, and problem-solving abilities, I am committed to delivering accurate, efficient, and patient-focused support in fast-paced healthcare and customer service environments.